At CutVex, we’re here to make your shopping experience smooth and reliable. Below you’ll find answers to some of the most common questions about orders, payments, and support.

Order Placement

1. Do I need an account to place an order?

No, you can check out as a guest by entering your email address and shipping details. Be sure your information is accurate, as all updates regarding your order will be sent via email.

That said, creating a CutVex account comes with several benefits:

  • Easily track your orders in one place.
  • Save your shipping details for quicker future checkouts.
  • View and manage past orders.
  • Receive early access to promotions and exclusive offers.
2. Does it cost anything to create an account?

No, signing up for a CutVex account is completely free.

3. How can I check my order status?

You can track your order by entering your order number or tracking number on our website, or by logging into your CutVex account. We’ll also email you updates as your order progresses and ships.

4. How do I return or exchange an item?

Most products can be returned within 30 days of purchase. If you ordered from CutVex.com, you can start a return from your account under Order History or by contacting our support team.

Some items - such as promotional products, seasonal items, or oversized goods - may have different return rules. For full details, please review our Returns & Refund Policy.

Payment

1. What payment methods and currency do you accept?

We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

All transactions are processed in U.S. Dollars (USD).
If your payment method is based in another currency, the final charge may differ slightly due to exchange rates or fees applied by your bank. For exact details, please consult your card provider.

2. Will my card be charged immediately?

Yes. Once your order is placed and confirmed, payment is processed right away. In some cases, it may appear first as a pending authorization before converting into a finalized charge.

3. What should I do if my payment is declined?

Declines may happen for several reasons. Here are some steps you can take:

  • Confirm that your card has available funds.
  • Make sure your card has not expired.
  • Some banks may block large or unusual transactions.
  • Wait about 30 minutes and try again in case of a temporary error.
  • Contact your bank or try using a different payment method.

If the issue persists, please reach out to our support team.

4. Why is my payment showing as “Pending”?

A pending payment usually means your bank has placed a temporary hold while verifying the transaction. This is a standard pre-authorization process.

In most cases, pending charges clear automatically within a few business days. If it doesn’t, we recommend contacting your bank for clarification or assistance in releasing the funds.

Still Need Help?

If you couldn’t find the answer you were looking for, we’d be happy to assist you directly.

Our support team is always ready to help and will respond as quickly as possible.