At CutVex, operated by Nickres Torlasre LLC, your satisfaction is our priority. We take care in preparing and delivering every order, but we understand that problems may sometimes occur. If your product arrives damaged or defective, we’ll work with you to make it right.

Return Policy

Our return policy applies only to items that are defective or damaged and is valid for 30 days from the date you receive your order. After this period, we are unable to offer a refund or replacement.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.
  • It must be securely packaged. If the original packaging is unavailable, please ensure safe packing to avoid damage in transit.
  • Proof of purchase (such as a receipt or order confirmation) is required.
  • The return address will be provided on your return label and may vary depending on the fulfillment center.
  • Final sale and promotional items cannot be returned unless they are defective.
  • Please do not send returns directly to the product manufacturer.

Refunds (if applicable)

If your order is confirmed to be defective, damaged, incorrect, or lost during transit, you are eligible for a full refund or a free replacement within 30 days of delivery.

Once we receive and inspect your returned item, we’ll notify you by email about the status of your refund. If approved, the refund will be issued to your original payment method within 3 business days.

Late or Missing Refunds

If you have not received your refund:

  1. First check with your bank or card provider, as processing times may vary.
  2. If you still don’t see it after several business days, please contact us at contact@cutvex.com
    or call (773) 533-1616 for assistance.

Return Shipping

Unless the item is defective or there was a shipping error, customers are responsible for return shipping costs. Return shipping fees are non-refundable and may be deducted from your refund, if applicable.

Exchanges

We accept exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at contact@cutvex.com
within 30 days of delivery, and we’ll guide you through the process.

Contact Information

Nickres Torlasre LLC